Shipping policy
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Welcome to Rosella Vibe.
Thank you for choosing Rosella Vibe. We are committed to providing a reliable and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below.
After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.
1–3 Business Days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed outside business hours will be processed on the next available business day.
During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.
Every order is carefully inspected before dispatch to help ensure product quality and order accuracy.
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $59.99 | $9.00 |
| Free Standard Shipping | $60.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping fees are automatically calculated and displayed during checkout. Shopify supports order-value-based shipping rates and free-shipping thresholds at checkout.
Once your package has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates usually become available within 24–48 business hours after the carrier scans your package.
You may also track your shipment through:
If you have any questions regarding your shipment, please feel free to contact our Customer Support Team.
To help ensure successful delivery, please note:
Although we work hard to process every order promptly, delays may occasionally occur due to circumstances beyond our control, including:
We sincerely appreciate your patience and understanding if an unexpected delay occurs.
If your package is significantly delayed, lost, or arrives damaged, please contact us as soon as possible.
To assist with our investigation, please provide:
Our Customer Support Team will work with the shipping carrier to help resolve the issue as promptly as possible.
Rosella Vibe currently ships within the United States.
If international shipping becomes available in the future, international orders may be subject to customs duties, VAT, taxes, or import fees imposed by the destination country. Any such charges would be determined by local customs authorities and would remain the responsibility of the customer.
The address below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive the correct return instructions.
Rosella Vibe
36 Pacific Ave
Greenville, SC 29605
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding shipping, delivery, or your order, please contact us:
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
Thank you for shopping with Rosella Vibe. We’re grateful to be part of your style journey and will always do our best to make every order feel smooth from checkout to delivery. 💕
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